We were completely satisfied with the work you did. Your product knowledge was very reassuring. We appreciated the low key sales approach. We, of course, obtained prices from others. We had decided to accept yours even if was a bit higher. We were certainly happy when it was in fact the lowest. Your willingness to accept responsibility for the entire job: removal of the old tile and base boards, furniture moving, filling the sunken floor with concrete, installation of the hardwood floors and new base boards and the complete clean up, was a real plus.We also appreciated the fact that once work was started it continued to completion with no interruptions.
While we wanted the hardwood put down right away, we did accept, and are thankful, that you insisted the newly poured concrete be fully cured and tested before installation could begin. Our experience with your honesty, dependability and trustworthiness has allowed us to recommend you and your company to several of our friends.
Update: East Valley Floor technician returned 5 years after bathtub tile installation to repair a leak at no charge.